Shipping Policy

At Souq Al Wafa, we are committed to delivering your orders safely and efficiently across the UAE. We work with trusted logistics partners to ensure your products are delivered in a timely manner while maintaining the highest quality standards.

📦 Order Processing

  • All orders are typically processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed the next working day.

  • Some items may require additional processing time depending on availability and product type.

🚚 Shipping Time & Delivery Estimates

  • Standard Delivery: Estimated delivery within 5–12 business days.

  • Delivery timelines may vary based on product category, your location, and courier availability.

We will always strive to deliver your items as quickly as possible and will inform you if there are any unexpected delays.

📍Shipping Areas

We currently ship to all major cities and regions across the UAE. Expansion to additional countries may be introduced in the near future.

📦 Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this to track your shipment through our Order Tracking Page. If you have any trouble tracking your order, feel free to reach out to our support team.

💼 Multiple Packages

Your order may arrive in separate shipments if it includes items from different collections or categories. This ensures faster processing and avoids unnecessary delays.

📸 Proof of Delivery & Unboxing

To assist with any claims or return requests, we strongly encourage customers to record an unboxing video at the time of delivery, especially for fragile or high-value items.

❗ Delays & Exceptions

While we strive to meet all delivery estimates, certain factors like high demand, customs clearance, or unforeseen logistic issues may cause delays. We will communicate proactively and provide assistance in such cases.