Effective Date: 4th April 2025
Website: www.souqalwafa.com

At Souq Al Wafa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

 

1. Who We Are

Souq Al Wafa is an online marketplace based in the United Arab Emirates, offering a variety of products across categories such as beauty, lifestyle, home, and personal care. This website is operated on the WordPress platform using WooCommerce.

 

2. What Information We Collect

When you use our site, we may collect the following types of personal data:

  • Personal Information: Name, email address, phone number, shipping and billing address.

  • Order Information: Items purchased, order history, delivery preferences.

  • Account Information: If you create an account, we store your login credentials (securely).

  • Device and Usage Data: IP address, browser type, pages visited, and time spent (via cookies).

  • Marketing Preferences: Newsletter signups or communication preferences.

Note: We currently accept Cash on Delivery (COD) but may introduce online payment processors (e.g., Stripe, PayPal) in the future.

 

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you regarding orders, deliveries, or promotions.

  • Improve our website performance and user experience.

  • Send newsletters and marketing offers (only if you opt in).

  • Comply with legal obligations and protect our business interests.

 

4. Sharing Your Information

We may share your data with trusted third parties, including:

  • Shipping and Logistics Providers – for order fulfillment.

  • Email Marketing Platforms – to send newsletters and offers (e.g., Mailchimp or similar).

  • Analytics Tools – such as Google Analytics or Meta Pixel (planned).

  • Payment Gateways – when implemented, for secure transactions.

We do not sell or rent your personal data to any unrelated third parties.

 

5. Cookies and Tracking Technologies

We use cookies to improve your browsing experience and understand website traffic patterns. Cookies help us remember your preferences and allow future integrations with tools like:

  • Google Analytics

  • Meta (Facebook) Pixel

  • SEO and ad performance trackers

You can control or disable cookies in your browser settings.

 

6. Account and Guest Checkout

You can shop using a guest checkout or create an account for faster future purchases. Your data is stored securely and used only for processing orders and providing customer support.

 

7. Email Marketing

By subscribing to our newsletter or opting in during checkout, you agree to receive promotional content. You can unsubscribe at any time using the link provided in any of our emails.

 

8. Data Security

We take appropriate measures to protect your personal data, including SSL encryption, secure hosting, and trusted third-party plugins. Your data is only accessed by authorized personnel for legitimate business purposes.

 

9. Your Rights

You have the right to:

  • Access or update your personal data.

  • Request data deletion or correction.

  • Opt out of marketing communications.

  • Request information on data we hold about you.

To exercise any of these rights, please contact us.

 

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact:

Souq Al Wafa
📧 Email: contact@souqalwafa.com
📞 Phone: +971588756791

 

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. We encourage you to review this page periodically for any updates.