Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Welcome to Souq Al Wafa. By using our website or placing an order through our store, you agree to the following terms and conditions. Please read them carefully before using our services.
Souq Al Wafa is an online marketplace based in the UAE that connects customers with a curated selection of products across beauty, home, electronics, wellness, lifestyle, and more. We operate as a reseller and do not manufacture the products listed on our website.
Orders & Fulfillment
All orders placed through our store are fulfilled and shipped by our trusted third-party suppliers. We will make every effort to ensure your order is processed promptly and delivered on time. However, shipping times may vary based on product availability and destination.
In rare cases, items may be out of stock or discontinued by our suppliers. If this occurs, you will be notified promptly and offered an alternative or a refund.
Product Descriptions & Accuracy
We aim to provide accurate product descriptions, images, and details for all items listed. However, slight variations in color, packaging, or specifications may occur due to supplier updates. Souq Al Wafa is not responsible for minor discrepancies between product listings and the actual items delivered.
Third-Party Products & Liability
As a dropshipping store, Souq Al Wafa does not manufacture or directly inspect the products. All items are sourced from verified suppliers. We are not liable for any loss, damage, health issues, or injury that may result from the use of any product purchased through our platform.
Customers are encouraged to carefully review all product information, ingredients (where applicable), and usage guidelines before purchasing or using the product.
Pricing & Payment
All prices listed on our website are in AED (United Arab Emirates Dirham) unless stated otherwise. We currently offer Cash on Delivery (COD) as our primary payment method. Additional payment options may be introduced in the future.
In the case of a pricing error or typo, we reserve the right to correct the pricing and cancel any affected orders.
Order Acceptance and Cancellations
At Souq al Wafa, we strive to provide a seamless shopping experience for our customers. However, we reserve the right to refuse or cancel any order if we detect any issues, discrepancies, or unusual circumstances that may affect the order’s validity. This may include, but is not limited to, pricing errors, product availability issues, or potential fraud. In the event that an order is canceled or not accepted, we will promptly notify the customer and provide a full refund if applicable. Your satisfaction is our priority, and we are committed to maintaining a secure and trustworthy shopping environment.
Order Cancellations
Orders can be canceled before they are processed or shipped. Once an order is shipped, cancellation is not possible. If you wish to cancel, please contact our support team as soon as possible.
Returns & Refunds
We offer a flexible return and refund policy. If a product arrives damaged, defective, or incorrect, you can request a return. Please review our full Return & Refund Policy for details on eligibility and the process.
User Accounts
Customers may create an account for faster checkout and order tracking. Alternatively, purchases can be made using guest checkout. Customers are responsible for keeping their account login credentials confidential.
Privacy & Data
We respect your privacy and handle your personal data in accordance with our Privacy Policy. Your information is used only for order processing, communication, and marketing (if opted in). We do not sell or share your data with unrelated third parties.
Contact
If you have questions or concerns about these terms, please contact us at:
📧 Email: contact@souqalwafa.com
📞 Phone: +971588756791
Thank you for shopping with Souq Al Wafa – Your Trusted Online Marketplace.
